Delivery Information

Countries We Deliver to:

We offer Priority Delivery to New Zealand & Australia on all orders.

 

Delivery Times

Shipping times may vary for some items even if they are ordered at the same time. It usually depends on the item availability, further information will be on the item's description page. You will receive an email notification when your item has been shipped, which will include estimated delivery times according to your delivery location.

Once your order has been shipped, delivery estimates are as follows in working days:

Australia & New Zealand: 8-15 business days
US & Canada: 8-18 business days
Singapore & Hong Kong: 12-21 business days
South America: 12- 24 business days

Guaranteed Christmas Delivery - Last Order Deadlines for Australia & NZ:

Standard Delivery: Guaranteed Christmas Delivery - Place Your Order Before - 7th December - Orders placed after this date may still arrive before Christmas but not guaranteed.

Courier Delivery Guaranteed Christmas Delivery - Place Your Order Before - 13th December

If you were logged in or created an account when you placed the order, you can view your order history to keep an eye on your order's progress.

If your order shows as dispatched and hasn't arrived within the expected time frame, please first check with your local delivery office before contacting us with the details.

 

How are orders despatched?

We ship all items from reliable suppliers in three countries from which we source and ship out orders; they are located in Australia, UK & USA.

We ship out orders from suppliers located closest to your location to ensure quick and safe delivery. We use suppliers from UK, Australia & USA depending on availability of the item to ensure you receive your item as quickly as possible.

The estimated despatch time is shown on each product page under the ‘add to basket’ button.
Products are usually despatched separately even if you have ordered them together. If you would like to have items sent to separate addresses please complete a separate order for each address.

 

What payment types do we accept?

We accept payments made with the following credit cards: VISA, MasterCard, AMEX, VISA Debit, VISA Delta, Maestro, Electron.

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